Altitude uCItm Suite
uSupervisor: “state of the art supervision and monitoring”
Contact centre reports and analysis offer managers and business decision-makers the information and management tools needed to monitor and analyse the performance of the contact centre operations.
Altitude Software provides a unified reporting and management solution that supports a manager's ability to respond to immediate needs, and to continuously improve the effectiveness of the contact centre.
Altitude uSupervisor is a state-of-the-art supervision and management tool that manages, monitors, and allows real-time, as well as historical, reporting of multimedia customer interactions. Altitude uSupervisor makes superior service a reality by giving organisations the power to manage all the customer interactions - voice, email, Web collaboration and Web chat, fax, SMS, Voice Over IP (VOIP), and Interactive Voice Response (IVR).
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