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dialís Customers

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dial Invests in Altitude uCI Suite

dial recognises the need for investment in top quality people and systems. Our highly trained staff use the latest software and hardware platforms, ensuring high levels of system uptime for agents

dial has invested in state of the art dialler management using íAltitudes uCI suite of applications. Altitude uCI (Unified Customer Interaction) is a comprehensive, fully integrated solution that enables dial to manage customer interactions in a multimedia environment.

The Altitude uCI suite enables dial to maximise the value of each and every customer interaction, regardless of the channel customers use to contact us - Voice, e-mail, Interactive Voice Response and the Web.

The system helps us to increase productivity levels, reduce costs, and ultimately, keep our customers by delivering exceptional customer service.

 

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Using this product, dial can offer the following solutions:

  • Real time and historical reporting Customisable reports
  • Scheduled production printout of reports
  • Web and Email publication of reports
  • Single point of configuration Drill-down granularity to agent and interaction
  • Higher effectiveness with customisation for each agent
  • Notifications in real time
  • Multimedia queue - universal queue for all channels
  • Real time campaign management
  • Unified monitoring and reporting for multimedia contact centres
  • Definition of priorities for all interactions
  • Definition of profiles and privileges Unified management